Return Policy

Refund, Return & Cancellation Policy – Daredove

1. Damaged, Defective or Wrong Product Delivered

If you receive a product that is damaged, defective, or different from what you ordered, please inform us within 48 hours of delivery along with clear photos and/or an unedited parcel opening video as proof.

In such cases, Daredove will bear all courier charges for return or replacement.

You will be eligible for either:

✅ Free replacement (subject to stock availability)

✅ 100% refund with no deductions, including payment gateway charges

Refunds will be processed back to your original payment method within 7–10 working days.

2. Daredove-Initiated Refunds

In rare situations where Daredove is unable to fulfill your order due to stock unavailability or dispatch issues, a 100% refund with no deductions will be processed to your original payment method.

3. Order Cancellation (Before Dispatch)

If you request cancellation before the order is dispatched, the refund will be processed after deducting payment gateway charges (generally up to 10% of the order value).

These charges are imposed by payment gateways, banks, card networks, and Shopify and are non-refundable.

The remaining amount will be refunded to your original payment method within 3–4 working days (subject to bank/payment provider timelines).

4. Customer-Initiated Return / Exchange (No Damage Case)

If you wish to return or exchange a product without any defect or damage, the request must be raised within 2 days of delivery.

Please note:

• The customer will bear both return courier charges and forward courier charges (in case of exchange)

• 10% of the product value will be deducted towards Shopify and payment gateway charges, as these are non-refundable costs

The balance refund will be processed only after the product is received back in original condition with all tags and packaging intact.

To initiate a return or exchange, please contact us via email or WhatsApp.

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Important Guidelines for Returns & Exchanges

1. Mandatory Parcel Opening Video

For any damage, defect, or incorrect product claim, an unedited parcel opening video is mandatory. This is required to process your request smoothly.

2. Jewellery Characteristics Disclaimer

Minor variations in polish, finish, texture, stone placement, or handcrafted detailing are natural characteristics of fashion jewellery and are not considered defects.

3. Reporting Damages

Any genuine damage (excluding natural jewellery characteristics) must be reported within 48 hours of delivery and must be clearly visible in the parcel opening video. Claims without valid video proof will not be accepted.

4. Return Condition

Approved returns must be securely packed in the original box. Products returned in used, altered, or damaged condition may be rejected and sent back to the customer.

5. Exchange Process

Exchanges are initiated only after the returned product passes our quality inspection and are subject to stock availability.

6. Colour Disclaimer

Slight colour variations (5–10%) may occur due to lighting, photography, and individual screen settings. Returns or exchanges for minor colour differences will not be accepted.

Our Commitment

At Daredove, we are committed to delivering thoughtfully crafted jewellery with care and transparency. These guidelines help ensure a fair and seamless experience for all our customers.

For any assistance, feel free to contact or WhatsApp our support team.